Privacy Policy

1. Introduction

Nava Horology ("we", "us", "our") operates a watch repair and maintenance workshop located at 219 Phra Sumen Road, Bowon Niwet, Phra Nakhon, Bangkok 10200, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal information provided to us through our website and in the course of our watch service work.

We handle personal data with care and will not sell, rent, or share it with third parties for their marketing purposes. Questions regarding this policy may be directed to [email protected].

This policy applies to information collected through our website at navahorol.pro and through direct contact with the workshop. Thai data protection law (PDPA — Personal Data Protection Act B.E. 2562) applies to this policy.

2. Data We Collect

We collect personal information in the following circumstances:

• Contact form submissions: name, email address, and optionally phone number and message content.
• Workshop intake: name and contact details provided when leaving a watch for service.
• Direct correspondence: email or telephone enquiries you initiate.
• Website analytics: anonymous usage data collected via cookies (see Section 5).

We do not collect financial or payment information through this website. Any payment arrangements are handled in person at the workshop.

Legal basis: Processing is based on your consent (contact form submissions), performance of a service contract (workshop intake), or our legitimate interest in understanding how our website is used (analytics).

Retention: Contact enquiry data is retained for up to 24 months. Workshop service records are retained for up to 7 years for business and warranty purposes, after which they are deleted or anonymised.

3. How We Use Your Data

Personal information collected is used only for the following purposes:

• Responding to enquiries about watch repair and maintenance services.
• Managing service intake, progress communication, and collection arrangements.
• Maintaining workshop records for the purpose of future service history.
• Improving the website based on anonymised usage patterns.
• Complying with legal obligations applicable to our business in Thailand.

We do not use your personal data for direct marketing or send promotional communications without your explicit agreement. We do not share personal data with third parties for advertising purposes.

4. Data Protection Measures

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, or misuse:

• Website data is transmitted over HTTPS (encrypted connection).
• Stored data is held on access-controlled systems.
• Workshop records containing client details are kept in a secured environment accessible only to workshop staff.
• In the event of a data breach that may affect your rights, we will notify you without undue delay in accordance with applicable Thai PDPA requirements.

No method of data transmission or storage is entirely without risk. We cannot give absolute assurances of security, but we maintain measures appropriate to the nature and volume of data we hold.

5. Cookies

Our website uses cookies to understand how visitors interact with the site. We use the following categories:

• Essential cookies: Required for the website to function correctly. Cannot be disabled.
• Analytics cookies: Collect anonymous information about pages visited and session duration. Optional.
• Preference cookies: Remember your cookie consent choice. Optional.

You can manage your cookie preferences through the consent panel when you first visit the site, or at any time via our Cookie Policy page.

6. Your Rights

Under the Personal Data Protection Act B.E. 2562 (Thailand), you have the following rights in relation to personal data we hold about you:

• Access: Request a copy of personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, where there is no legal reason to continue holding it.
• Restriction: Ask us to restrict processing of your data in certain circumstances.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to processing based on legitimate interest.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may contact the Office of the Personal Data Protection Committee (PDPC) in Thailand.

7. Third-Party Links

Our website may contain links to external sites, including map services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit via links from our website.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

9. Policy Updates

This policy may be updated from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of the website after a change constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify users via the website.